PRIVACY POLICY

Effective Date: 13 May 2020

Introduction

This policy explains how we collect, use, disclose, transfer, store, retain or otherwise process your information, whether provided through the website, or acquired directly by any other means, and will be dealt with in accordance with the Law.

By continuing to browse and use this website you are accepting the terms and conditions of use.

Data Protection Law 

This policy explains how we comply with laws and regulations in our country and the General Data Protection Regulation (GDPR) and the Privacy & Electronic Communications Regulations 2003 (“the PECR”) relating to electronic communications (jointly and severally, ”the Law”).

City of Life in God acknowledges that: 

a. all Personal Data relating to persons resident in the EEA acquired from or relating to such persons accessing the website for any purpose including, without limitation:

i. making a donation;

ii. registering for any event;

iii. acquiring goods or services through this website;

will be dealt with in accordance with this Policy and the Law;

c. such information will be kept confidential and only be provided to third parties, who assist us, provide goods or services requested by such persons, or with their prior consent.

We will adhere to the Principles of Data Protection as detailed in GDPR. Your information will be:

a. processed lawfully, fairly and in a transparent manner;

b. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;

c. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

d. accurate and, where necessary, kept up to date;

e. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed;

f. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage using appropriate technical or organisational measures.

Scope Of The Policy

City of Life in God take your privacy very seriously and this Policy has been adopted as it recognises the right of people to keep their personal information private.

By providing personal data, including by use of this website, you agree to allow us to contact you, including by mail, email, telephone or SMS text message:

a. for our legitimate interests, in accordance with current data protection regulations; or

b. on the basis of the consents you have given.

Modifying Your Preferences

If at any point you would like to change your preferences and:

1. you do not wish to receive further communications from City of Life in God; OR

2. you wish to change the way you receive any communication

follow the procedure under Your Rights below.

If you disagree with any part of this policy, please do not provide Personal Data to us and do not use the website.

 

How Personal Information Is Collected

Personal data is collected each time you are in contact with us, for example, when you:

a. visit the website (see the Cookie Policy);

b. make a donation;

c. register for a event;

d. provide your contact details, in writing or orally, to City of Life in God volunteers;

f. purchase goods or services from City of Life in God, through the website, or directly from City of Life in God and when you provide credit or debit card details;

g. participate in other City of Life in God  activities e.g. Groups;

h. contact us by means such as email, text, letter, telephone;

i. have face to face meetings with City of Life in God leadership;

j. access social media platforms such as Facebook, YouTube, WhatsApp, Twitter, Instagram;

k. register with cityoflifeingod.com and grant City of Life in God permission to provide the City of Life in God  with access to your personal data and give consent to be contacted by City of Life in God.

Types Of Information Collected

Personal Information

The types of personal information collected by us include:

• personal details such as your title, name and date of birth;

• contact details such as postal address, post code, email, mobile and telephone numbers;

• financial information such as donation history and your bank details;

• spouse and family details when you jointly volunteer, register for events, and/or register your children for any reason at City of Life in God;

• records of your contact with us;

• photographs provided by you or taken at City of Life in God services or events;

• visits to the website to enable City of Life in God to improve its effectiveness and better promote church services and events.

 

Sensitive/Special Category Personal Information

We may collect and store sensitive personal information (Special Category Information under GDPR) such as:

• prayer requests

 

How We Use Your Information

We collect information about you for a variety of uses based on different reasons. For example, some of the information is disclosed in order to register for events, sometimes we are required by law and regulations to collect and process information about you, and at other times we consider it is in our legitimate interest to collect and process information.

Your personal information will be dealt with in accordance with the law. It is never sold, nor given away. It is only shared with others where you have given consent or where it is permitted or required either contractually or legally.

We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law.

Generally, uses of your personal information based on our legitimate interests and on your consent may include:

• keeping you informed as to City of Life in God services, events, resources and conferences;

• to establish and maintain your involvement with us, events you have attended, what areas and activities of City of Life in God you have supported, record and acknowledge any donation, to provide the products or services you have requested;

• to answer an enquiry or request for further information or complaints

• to register you for events, conferences and provide the services requested;

• to carry out analysis and market research and improve our website and communications, for example by matching anonymised user’s data with social media sites such as YouTube to better understand people’s interests;

• to improve our ability to assist City of Life in God attendees and the wider community;

• to assist City of Life in God with management and administrative purposes such as accounting, credit/debit card payments, anti-fraud measures, maintenance and development.

Legal Basis for Using Your Personal Information

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons we collected and need to use your information. Under the law in almost all cases the legal basis will be:

• because it is in our legitimate interest as a registered Christian religious entity to use your personal information to operate and improve our service as churches;

• to fulfil any contractual relationship we have with you in relation to provision of products or services, such as registration at events;

• because you have consented to City of Life in God using your information for a particular purpose;

• because we need to use your personal information to comply with a legal obligation, such as protection and welfare of individuals;

• to protect the vital interests of you or another person, for example, in pastoral situations;

• to process sensitive / special category personal data that is relevant to us;

• where you have given consent for us to contact you by email, phone or SMS, to send you information and marketing communications.

Data Storage And Who Sees Your Information

Information you provide electronically, including through this website, may be held on computers in City of Life in God offices and on servers in the United Kingdom, the EEA and the USA.

Information you provide in paper form, such as consents, letters or recorded in meetings with leadership or volunteers, may be transferred to secure virtual systems or stored in secure physical filing systems.

Subject to compliance with our data management policies and procedures, and in compliance with the above Data Protection Principles, information may be accessed, used and stored:

a. on computers in City of Life in God offices and servers based in the United Kingdom and

b. by a limited number of leadership or key volunteers under a duty of confidentiality who are involved in development, maintenance and operation of the website cityoflifeingod.com, or the services provided through them, or who act for us for the uses set out in this policy, or other purposes approved by you. Those parties may also process information, fulfil and deliver orders, process credit card payments and provide support services to us.

Third party service providers may process information, fulfil and deliver orders, process donations and credit card payments, and provide support services on our behalf. Where such details are shared, agreements in place restrict the use of your information to the purpose for which it is provided and ensure it is stored securely and in accordance with applicable data protection and privacy laws.

We do not sell or pass any of your personal information to any other organisation and/or individuals without your express consent, unless required by law.

Financial Records and Card Details:

All financial payments and records are held in accordance with The Payment Card Industry Data Security Standard (“PCI DSS”).

All credit/debit card donations made online or by phone, are made securely through third party service providers and payment gateways, which comply with the PCI DSS. Unredacted card details are not recorded and stored on our systems.

We do not store unredacted financial details (credit or debit card numbers) obtained through online transactions nor do we pass any information to third parties, except where we are legally required to do so, to assist fraud reduction, or to provide a service requested and minimise credit risks.

How Long We Retain Your Information For

We will only keep your personal information for as long as it is required and in accordance with the Law and other legal requirements.

If you have indicated that you no longer wish to hear from us, we will keep the minimum information necessary to ensure that no future contact is made.

However, even after you modify your communication preferences, we may retain copies of information about you for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, or legal process.

Where we hold Sensitive Category Personal Information, unless we have evidence of your regular contact with us or we are required by law to retain, the sensitive information will be deleted after a period of two (2) years.

Cookies

We use various technologies to collect information when you access or use Cityoflifeingod.com, including placing a piece of data, commonly referred to as a “cookie on your device. Cookies are small data files that are stored on your hard drive or in your device memory when you visit a website or view a message. By using Cityoflifeingod.com, you permit us to collect and use your information from activity on devices you use in accordance with this Privacy Notice. For more information and to learn how to block or delete cookies used on Cityoflifeingod.com, please see our Cookie Policy.

Your Rights

Personal Information

Where you have provided your consent to us processing your personal data, you may withdraw this consent at any time. In addition, the Law gives you the right, under certain circumstances:

• to request in writing and securely obtain copies of the personal information we hold about you;

• to correct or update your personal information held by us;

• to request us to stop using your personal information for marketing purposes or for any other purpose where there is no legal requirement for continued processing;

• to object to profiling activities based on our legitimate interest;

• to request to have all personal data deleted (in the EEA only). To exercise any of these rights please contact contact@cityoflifeingod.com.

Please tell City of Life in God as soon as any of your contact details change so that records can be kept up to date.

We will take reasonable steps to correct any of your information, which is inaccurate, incomplete or out of date.

If you wish to have your personal information deleted, please contact City of Life in God and wherever practicable that information will be deleted.

A request to access, amend or delete your personal information may be refused in certain circumstances. If refused, you will be provided with a reason for the decision and, in the case of amendment, will note with your personal information that its accuracy is disputed.

Marketing Communications

The Privacy and Electronic Communications Regulations (PECR) gives you the right:

* to choose whether or not to receive marketing communication from us by email, text or telephone;

* to know about the cookies City of Life in God uses, so that you can decide whether to give permission to store a cookie on your device. Please see the Cookie Policy.

You can change the way you are contacted, or the kind of material sent to you, at any time by contacting us by mail or e-mail using the contact details below.

Modifying Your Preferences

You will have the opportunity to decline to accept communications at any time and discontinue receiving such communication by:

a. following the instructions to “unsubscribe” on any email or text communication received from City of Life in God;

b. emailing contact@cityoflifeingod.com;

 

Security

Reasonable steps will be taken to keep secure any personal information, which is held.

Personal information, held electronically, is stored in a secure server or secure files.

The Internet is not a secure method of transmitting information. Accordingly, no responsibility is accepted for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.

Security measures are taken to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

Where we have given you, or where you have chosen security codes (username, password, memorable word or PIN), which enable you to use any online service, you are responsible for keeping these security details confidential.

Links and Social Media

This website may also include links to other websites or may provide social media buttons, permitting sharing web content directly to a social media platform, such as Facebook, Twitter, WhatsApp and YouTube.

We do not endorse social media website(s) and have no responsibility for the content unless posted by or approved by us nor are we responsible for the cookies such websites may contain.

Use of such buttons or links is at your own risk and you must verify authenticity of sites before posting or providing personal information on such sites.

We do not ask for passwords or personal details on social media.

Websites such as Vimeo and YouTube are used to embed videos on the website and service providers such as Google Analytics may send their own cookies via this site. Please look at the cookie and privacy policies on these third-party sites if you want more information about this.

This website may also contain sponsored links and adverts. These may typically be through partner ministries or service providers, who may have their own detailed privacy policies.

Downloads

Any documents or files made available to download from our website are provided at users’ own risk.

Changes to this Privacy Policy

City of Life in God may amend this Policy from time to time to reflect changes in best practice, security and control and to ensure compliance with any changes or amendments to the Law or other applicable legislation in the EEA. Any amended version will be available on the website. We suggest you visit regularly to keep up to date with any changes.

Contact Us

If you have any questions about our Privacy Policy, please contact contact@cityoflifeingod.com.